Last Updated: January 2026

589.live Privacy Policy — Our Commitment to Data Protection

Your personal data is our most valued asset. At 589, every piece of your information is stored under strict security and is never sold to any third party under any circumstances.

SSL encryption protection

All your data at 589 is protected with 256-bit SSL encryption. From login to transactions, every step is secure.

Your Data is Never Sold

Your name, address, and contact details are never sold, rented, or shared with any third party.

Confidential Transactions

Your financial transaction details are completely confidential. Mobile banking or bank transfer information is kept encrypted at all times.

KYC data protection

Documents submitted for identity verification are stored on secure servers and cannot be accessed without authorization.

Cookie Controls

589 users can manage their own cookie preferences at any time. You have the option to disable non-essential tracking cookies.

Right to Erasure

You may request the deletion of your data at any time. We will action your request within the specified timeframe.

0 Introduction

589.live is a trusted online gaming platform serving players in Bangladesh. We believe that safeguarding a player's personal data is one of our most important responsibilities. The 589 Privacy Policy clearly outlines what data we collect, why we collect it, how we use it, and how we keep it secure.

This Privacy Policy applies to both the 589.live website and mobile app. By using our platform, you agree to this policy. We encourage you to read it carefully before registering or getting started.

In brief: 589 never sells your data to third parties. Your information is used solely to improve our services and maintain platform security.

1 What data do we collect?

589 collects only the data that is strictly necessary. Requesting excessive or irrelevant information goes against our policy. The following data may be collected at various stages:

Information collected during registration:

  • Full Name and Date of Birth
  • Email address and mobile number
  • Residential Address (Country and City)
  • Preferred Currency and Language

Data collected during KYC verification:

  • Copy of National ID or Passport
  • Driving License (where applicable)
  • Proof of Address (Utility Bill or Bank Statement)
  • Selfie or photo (for identity verification)

Automatically collected technical information:

  • IP address and device type
  • Browser Information & Operating System
  • Session duration & page visit logs
  • Location Data (general level, not precise GPS)
Data Types Reason for Collection Mandatory?
Name and Date of Birth Account creation and age verification Yes
Email and phone Communication & Security Notifications Yes
Identity Documents KYC and withdrawal verification For withdrawals
IP address Fraud Prevention Automatic
Cookie Data Experience improvement Partially optional

2 How is your information used?

589 uses collected data only for the purposes listed below. Your data is never used for commercial or unauthorized purposes.

  • Account management: To complete registration, login, and identity verification.
  • Transaction Processing: To process deposits and withdrawals securely.
  • Customer Support: To resolve your complaints or queries promptly.
  • Security Assurance: To prevent fraud, money laundering, and cyberattacks.
  • Legal compliance: Maintaining records required to comply with local and international laws.
  • Service Improvement: Analytics to improve your gaming experience at 589.
  • Promotional Communications: To keep you informed about offers and bonuses, with your consent.

Please note: If you no longer wish to receive promotional emails or SMS, you can opt out at any time through your account settings or by contacting support.

3 Who is your information shared with?

589 never sells or unlawfully shares your personal data. However, in certain circumstances, limited information may be shared with trusted parties:

  • Payment Processors: Only the financial information strictly necessary to complete a transaction.
  • Identity Verification Services: Trusted third parties engaged to complete the KYC process.
  • Law enforcement agencies: When required by court order or legal obligation.
  • Security Partners: To prevent fraud and cyber threats.
  • Technology Service Providers: Companies that support platform operations (such as cloud hosting providers), bound by strict confidentiality agreements.

Important: All parties listed above are bound to comply with 589's privacy standards. They may not use your data for their own purposes.

4 Security Measures

589.live employs industry-leading technology to protect your data. Our security framework operates on the following levels:

  • 256-bit SSL/TLS Encryption: All data transmitted via the website and app is encrypted.
  • Two-Factor Authentication (2FA): An additional security layer when accessing your account.
  • Firewall Protection: Advanced firewall to prevent unauthorized access.
  • Regular Security Audits: Regular audits conducted by an independent team of experts.
  • Data Backup: Regular encrypted backups stored on secure servers.
  • Staff training: All 589 staff are trained in data protection.

Please note that no one can guarantee 100% security on the internet. Keep your account password strong and never share it with anyone.

5 Cookie Policy

589.live uses cookies to enhance platform functionality and make your experience smoother. Cookies are small data files stored in your browser.

Cookies we use:

  • Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your preferences (language, theme). Optional.
  • Analytics Cookies: To collect platform analytics. Optional.
  • Marketing Cookies: To show you relevant offers. Entirely optional.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

6 Your data rights

As a 589 user, you have the following rights over your own data:

Right to Access Your Data

You have the right to know what data 589 holds about you.

Right to Rectification

The right to request correction of inaccurate or outdated information.

Right to Erasure

The right to request deletion of your data under certain conditions.

Right to Restrict Processing

The right to request that processing of your data be restricted under certain circumstances.

Right to Data Portability

The right to request your data in a portable format.

Right to object

The right to object to marketing use or specific processing of your data.

To exercise any of the rights listed above, please contact the 589 support team. We will respond within 30 days.

7 Data Retention Period

589 does not store your data indefinitely. Once the stated purpose has been fulfilled or any legal obligation has lapsed, your data is securely deleted.

  • Account information: For a minimum of 5 years while the account is active and after closure.
  • Transaction Records: Up to 7 years as required by legal obligations.
  • KYC documents: Retained within legal limits following verification.
  • Customer Support Contact: Up to 2 years after the issue is resolved.
  • Marketing Data: Deleted as soon as consent is withdrawn.

8 Protection of minors

589.live strictly does not provide services to anyone under 18. We do not knowingly collect data from minors.

  • Age is verified at the time of registration.
  • Any account found to belong to a minor will be closed immediately.
  • Collected data is deleted immediately.
  • If you have any suspicions, please notify our support team immediately.

To parents and guardians: If your child has accessed 589 without permission, please contact our support team. We will take prompt action.

9 Privacy Policy Updates

589 may update this Privacy Policy at any time. For significant changes, you will be notified in advance via your registered email or through the platform.

  • The date of any changes will be noted at the top of the page.
  • Minor updates (such as spelling corrections or clarifications) may be made without prior notice.
  • Continued use of the platform after policy changes constitutes your acceptance of the updated policy.
  • If you disagree with any changes, you have the option to close your account.

10 Get in Touch

For any questions, requests, or complaints regarding the Privacy Policy, please contact 589's dedicated Privacy Team.

  • Email: [email protected]
  • Live Chat: Via the chat button at the bottom right of the platform
  • Response Time: Typically within 24–48 hours

We will respond to formal data requests (such as deletion or copy requests) within 30 days of receipt.

General Enquiries

About the Privacy Policy Frequently Asked Questions

Here are answers to the most common questions from 589 users.

Absolutely not. 589 never sells, rents, or unauthorizedly shares your personal data with third parties. Only limited information may be shared with payment processors or for legal reasons, as clearly stated in the Privacy Policy.

Your KYC documents, such as your National ID or passport, are stored on fully encrypted servers. Only authorized personnel may access them for verification purposes, and all such access is logged.

Yes. You can request deletion of your data at any time. Please note that certain information — such as transaction records — must be retained for a specified period due to legal obligations. Contact support and we'll walk you through the details.

Every promotional email includes an "Unsubscribe" link at the bottom. You can also update your notification preferences in Account Settings, or contact our support team to opt out within 24 hours.

589 uses only general country or city-level location data based on your IP address — primarily for geo-blocking and fraud prevention. Precise GPS or real-time location tracking is not performed.

Yes. In the event of a data breach that affects your information, 589 will notify you by email as quickly as possible in accordance with international standards and advise you on the steps to take to protect yourself.
Secure & Trusted

For Safe Gaming Choose 589

Your privacy is our top priority. With SSL protection, KYC verification, and a strict data policy, 589 is the most secure online gaming platform for you.

18+ | SSL Secured | Play Responsibly

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